Health Management (a MAXIMUS Company) offers expert medical advice, dynamic health-promotion campaigns and on-site clinical support to a wide range of employers nationwide. We offer a friendly and supportive working environment and understand the importance of quality and standards.
Driving HML to be at the forefront of customer focused business intelligence and analytics within the health market place.
Owning the provision of information to support customers, our services, legal entities and internal MAXIMUS management. It also involves ensuring that all statutory (e.g. Health Surveillance data) and contractual returns to the clients are completed accurately and on time by operational teams, corporate services and the Analytics Team
Reporting into the Vice President HML, the holder of this role will be responsible for the overall management, reporting and development of high level analytics using Business Intelligence Tools for all of HML’s services.
Roles & Responsibilities
Initial role on business transformation project to be the strategic leader to scope and create the BI framework
Defining the MI roadmap based on key business priorities
Leading the project team to deliver the roadmap per agreed timescales
Engaging with key stakeholders and Clients to confirm requirements (both gathering input but also having insight of what they would value)
Developing and setting up the reporting framework and associated governance
Own, develop and deliver the Business intelligence and analytics strategy for HML- with a strong focus on insight
To be a credible SME to the Client for all BI related matters – whether at bid stage or during contract lifecycle
To lead and inspire a dedicated geographically dispersed team of professionals within HML to provide accurate, timely and appropriately presented internal and external corporate and service level reporting, including external data submissions.
Creates strategic plan for deployment of data analytics and business intelligence across the organization including analyzing business requirements to determine the architectural framework, technology requirements, and overall design.
Measures and reports on performance via metrics and indicators of service level activity and customer satisfaction. Provides regular performance and utilization reports to leadership.
Drive a culture of innovation and continuous improvement to ensure automation is at the forefront of anything developed within the Analytics team
Provide HML Leadership Team with advice and guidance as required regarding the development of analytics and Business Intelligence within the health market space
Oversight of all Data Quality reporting and processes being seen as a champion for good data quality in the business taking ownership for data security for data within the roles remit
To advise operational and corporate HML managers on the interpretation of information produced by other organizations both nationally and locally.
Support the team in producing meaningful analytics with cutting edge visualizations, consistent with the MAXIMUS brand.
Work closely with members of the IT team and other functions of the organisation to ensure all projects are aligned and with operations and the client services team to ensure that data is fit for purpose.
Support integration of corporate BPM principles and best practices into U.K based projects
The role currently sits on the HML Leadership Team
Knowledge, Skills & Ability
Strong business acumen and a solid foundation of technology, business intelligence and analytics
Ability to think strategically & holistically about reporting – having a clear understanding of the overall reporting framework across the organisation (to include other areas of MAXIMUS e.g. Revitalised) and adjacent 3rd parties suppliers.
Commercial acumen to be able to understand key drivers for the business and the Client and produce reporting to support those
Ability to establish and maintain effective working relationships with internal business directors and senior managers, external customers and all clinical and service delivery staff.
Ability to apply innovative thinking & insight in conjunction with a technical understanding of emerging technologies to anticipate and address MI/BI needs for the business / Clients
Ability to communicate effectively with technical/Subject Matter MI/BI Experts and non- technical staff and managers alike both orally and in writing.
Being able to effectively assess and solve complex problems quickly and efficiently
Be able to review, question and modify processes to meet the ever changing needs of the business
Demonstrated experience in providing leadership to support a clear Analytics / Informatics vision and the ability to execute decisions.
Demonstrated knowledge of health and professional service delivery.
Demonstrable ability to perform comfortably in a fast-paced, deadline-oriented work environment.
Client facing experience at a Senior level
To develop, manage and effectively prioritize your own workload and that of the overall Analytics function
Establish clear work priorities for the team, develop policies and procedures and ensure compliance against organisation-wide policies, practices and procedures involving technical and security standards, personnel requirements and general administrative aspects of data and reporting
Establish goals, performance and accountability measures to ensure MI/BI staff and team leaders are meeting timelines, working efficiently within agreed budgetary guidelines and providing high levels service delivery for internal customers.
Strong analytical, numerical and statistical skills and experience.
Analytical, logical and systematic approach to problem solving
Experience and vision to be able to shape an MI strategy and framework and deliver it
Experience of operating successfully in a transformation environment
High degree of accuracy and attention to detail with a clear understanding of the importance of data quality
Experience of Business Intelligence Tools (such as Microsoft Power BI, Microstrategy, Tableau, Qlikview, SAS)
Excellent understanding of Microsoft Suite of Tools
Experience taking user specifications and developing timely and accurate reports and analysis.
Visionary outlook to be able to anticipate requirements and trends
Degree or similar qualification in relevant, Information Management, IT or numerically based subject.
Self-motivated, enthusiastic leader with excellent communication skills and experience of managing dispersed teams large teams. Effective organisational skills with the ability to work under pressure and to tight deadlines, through prioritising work and managing deadlines.
Ability to influence peers, management, and Program Leadership to ensure objectives can be achieved.
Experience in coordinating, influencing and motivating multi-disciplinary teams to achieve objectives
Encourages staff development, and provides appropriate resources to support outlined objectives.
Experience of working in an healthcare / assessment centre setting
Development of reports based on Microsoft SQL Server databases including use of standard SQL
Proven ability to manage turnaround projects in MI/BI within government contracts of a comparable scale and or complexity
Experience of working in a professional service delivery environment