IT Service Desk Engineer

Location UK-East Sussex-Ringmer
Posted Date 3 weeks ago(2/23/2018 3:42 AM)
Requisition ID
# of Openings
Job Function
Hidden (172692)
Job Schedule
Contract Type

Project/Position Introduction (MAX 500 Characters)

Health Management (a MAXIMUS Company) offers expert medical advice, dynamic health-promotion campaigns and on-site clinical support to a wide range of employers nationwide. We offer a friendly and supportive working environment and understand the importance of quality and standards.

Job Summary

• To build, maintain and support HML IT systems in a commercially effective manner

Essential Job Duties

• Providing desktop/telephone support via the Support Desk for all Health management offices and staff.
• Provide a professional first point of contact for all IT issues and manage incoming telephone and ticket requests
• Building and configuration and deployment  of  laptops, IGELs and other devices
• Active Directory support Including User management (creation, deletion, permissions, groups, resets etc.)
• Maintaining and troubleshooting telephone system (Samsung Office serv)
• Maintaining printers, scanners and other peripherals
• Deployment and Management of IPhones, Nokia & Blackberry Devices
• Citrix & RSA Token Administration
• Provide support on in-house bespoke applications.
• Lifecycle management of issues and user feedback / updates
• Escalate complex issues promptly
• Maintaining asset registers, inventories and warranties
• Maintain excellent levels of customer service
• Maintaining IT security across the company in accordance with our policies
• Providing necessary training on applications
• Maintain and test our disaster recovery facilities in liaison with Infrastructure team
• In house bespoke applications
• Any other HML technology systems

Education and Experience Requirements

• Excellent telephone manner and customer service skills
• Good time management skills
• Ability to effectively prioritise incoming workload
• Ability to communicate in plain English to all levels of staff both verbally and in written format
• CompTIA A+ or Network+ or equivalent qualification
• MCP or equivalent qualification would be highly desirable
• Relevant experience with a proven track record in a similar role

EEO Statement

Health Management is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


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