• Clinical Delivery Administrator

    Location UK-London
    Posted Date 3 weeks ago(3/27/2018 10:45 AM)
    Requisition ID
    # of Openings
    Job Function
    Hidden (172697)
    Job Schedule
    Contract Type
  • Project/Position Introduction (MAX 500 Characters)

    Health Management (a MAXIMUS Company) offers expert medical advice, dynamic health-promotion campaigns and on-site clinical support to a wide range of employers nationwide. We offer a friendly and supportive working environment and understand the importance of quality and standards.

    Job Summary

    • To support the clinical team by providing an efficient and effective service to our customers.
    • To carry out a range of administrative and support activities including stock check of the clinic rooms, reception cover.

    Essential Job Duties

    • To ensure that clinical diaries (for both OHPs and OHAs) are managed strategically, ensuring optimal use of resources with travel minimised, and that diaries are communicated in advance.
    • To ensure that appropriate administrative support is provided to clinicians and clients with regards to clinics, health surveillance administration of the booking process and ensuring that paperwork is processed / with the clinician in a timely fashion.
    • Assist in resourcing and setting up HML clinics as directed.
    • Invoice reconciliation against work carried out
    • Inductions for new contractor and employed OHP’s
    • Covering Reception duties – answering calls, receiving and registering patients, taking payment for GP Primary Care service
    • Appointment booking and managing follow-up procedures.
    • Escalate difficult or “slow” cases and complex enquiries to line manager or appropriate member of the HM management and clinical teams.
    • Undertake and sort client queries that may come in via phone, email or post
    • Forward case work from third parties (medical arrangements, GP reports, consent forms etc) to relevant teams
    • Providing cover when Team member’s are absent
    • Scanning of documentation to clinical notes
    • Maintaining clean and tidy reception, admin areas and consulting rooms
    • Managing vaccination stock – i.e. keeping daily record of fridge temperature, ordering stock
    • Arrange and set up medical equipment for KYN, Health screens and Mini Health Screens. Dispatch to clients where necessary. Also, arranging return of medical Equipment and unused consumables.
    • Updating various excel document for tracking purposes.
    • Maintaining and rotating stock, medical supplies.
    • Ordering stationery supplies.
    • Keep up to date with Care Quality Control guidance.
    • As part of a team have knowledge of Fire, health and safety.
    • Keep up to date with data protection and confidentiality.

    Education and Experience Requirements

    Must be PC literate in the following packages:
    • MS Excel/Outlook/Word
    • Training will be given in bespoke HML designed systems
    • Excellent Customer Service Skills
    Excellent Organisational skills
    Excellent written and verbal communication skills

    EEO Statement

    Health Management is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


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