MAXIMUS

  • Customer Service Administrator

    Location UK-Derby
    Posted Date 2 weeks ago(2 weeks ago)
    Requisition ID
    2018-34037
    # of Openings
    1
    Post End Date
    9/25/2018
    Job Function
    Hidden (223661)
    Job Schedule
    Full-Time
    Contract Type
    Fixed-Term
    Contract Duration
    5 months
  • Project/Position Introduction (MAX 500 Characters)

    Health Management (a MAXIMUS Company) offers expert medical advice, dynamic health-promotion campaigns and on-site clinical support to a wide range of employers nationwide. We offer a friendly and supportive working environment and understand the importance of quality and standards.

    Job Summary

    Provide the highest quality customer service to all of our customers.

     

    Be the key liaison between our clinical teams, support functions and overall case owner, by ensuring that all cases progress in the agreed service level agreements and in line with process and protocols.

    Essential Job Duties

    To deliver a range of administrative and support services to our Clinical teams, Clients and Client Employees including:

     

    Dealing with both Inbound and outbound calls within company standards

    Resolve daily case related queries that may come in via email or post in a timely manner.

    Accurate recording of case notes

    Requesting GP and specialist reports

    Arranging and booking Independent medical appointments

    Booking in Nurse and Doctor lead appointments on our internal systems

    Ensure that all applicable fees are raised within correct timescales on each case to ensure effective billing

    Ensure that Client Company HR Departments/ Line Managers are kept informed of case progress by liaising with clinicians as necessary.

    Work planning/prioritising work  daily to ensure that tasks are actioned in line with client service level agreements

    Complete appropriate additional tasks under the direction of the Team Leader/Business Manager.

    Education and Experience Requirements

    Excellent customer service skills

    Excellent communication skills both verbal and written

    Ability to work in a face paced environment to achieve targets and deadlines

     Must be PC literate in the following packages:

    MS Excel

    MS Outlook

    MS Word

    Ability to work as part of a team and autonomously

    Training will be given on bespoke in-house designed systems (e.g. HML Online)




    EEO Statement

    Health Management is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

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