• HR Solutions Centre Administrator

    Location UK-East Sussex-Ringmer
    Posted Date 2 weeks ago(12/3/2018 11:18 AM)
    Requisition ID
    # of Openings
    Job Function
    Hidden (172691)
    Job Schedule
    Contract Type
  • Project/Position Introduction (MAX 500 Characters)

    Health Management (a MAXIMUS Company) offers expert medical advice, dynamic health-promotion campaigns and on-site clinical support to a wide range of employers nationwide. We offer a friendly and supportive working environment and understand the importance of quality and standards.

    Job Summary

    The HR Solutions Administrator provides high quality administrative and transactional processing support in the delivery of HR lifecycle and HR calendar events. Utilises knowledge of Human Resource systems and processes to advise personnel on policy related matters, right to work, vetting, and payroll all within predetermined Service Level Agreements (SLA’s).

    Essential Job Duties


    The HR Solutions Administrator will be tasked with providing high quality call center support within the Shared Services Center. Duties will include but are not limited to:

    Provide first level (Tier I) support to employees and management on inquiries; including policy related matters, right to work, vetting, personnel files, systems and payroll.

    Remain within predetermined Service Level Agreements (SLA’s) while providing continuous high quality customer service via email and phone transactions.


    Specific Responsibilities


    Provide call center support by opening tickets through a Human Resource ticketing system to capture all requests and inquiries submitted via phone, email, or fax.

    Perform accurate data entry into the HRIS system to include updating employee records and payroll corrections.

    Provide excellent telephone customer service skills to ensure the correct information are gained.

    Provide and maintain professional and quality customer service measured through a Client Satisfaction Survey.

    Interface with vendors and systems to efficiently resolve inquiries.

    Research information in systems to efficiently resolve inquiries.

    Verify data entries and manual processes for accuracy and completeness through a Quality Control measurement.

    Ensure that all opened tickets are effectively managed and closed according to predetermined Service Level Agreements (SLA’s)

    Support HRSC team members in delivering timely and accurate advice to clients

    Sign-post employees and Line managers appropriately 

    Escalate any items outside of their own skill set or capabilities to the HRSC team leader. 

    Perform other duties as assigned by management.

    Key Performance Measures for this role

    Proven background in providing customer service/client focus skills

    Ability to act expediently to resolve client issues

    Proficiency in Microsoft Office

    Good verbal and written skills

    Ability to embrace change and effectively adapt to change

    Manage high volumes of requests

    Education and Experience Requirements

    Results oriented and able to deliver results in a fast-paced environment

    Customer service experience

    Ability to learn and comprehend UK HR policies and procedures

    Human Resource internship or experience in Human Resources

    Experience of HRIS systems

    Experience of CRM or ticketing systems preferred


    CIPD level 3 qualification or willing to work towards is desirable

    EEO Statement

    Health Management is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


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